Privacy Policy

Last updated: March 16, 2026

1. Introduction

PaTom Connect ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform and services.

By using our Service, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Personal Information

We collect information that you provide directly to us, including:

  • Name, email address, and phone number
  • Billing and shipping addresses
  • Payment information (processed securely through third-party payment processors)
  • Family member information (names, addresses, contact details)
  • Order history and preferences

2.2 Automatically Collected Information

When you use our Service, we automatically collect certain information, including:

  • Device information (IP address, browser type, operating system)
  • Usage data (pages visited, time spent, features used)
  • Location data (if you enable location services)
  • Cookies and similar tracking technologies

3. How We Use Your Information

We use the collected information for various purposes:

  • To provide, maintain, and improve our services
  • To process your orders and facilitate service delivery
  • To communicate with you about your orders, account, and our services
  • To send you promotional materials (with your consent)
  • To detect, prevent, and address technical issues and fraud
  • To comply with legal obligations
  • To personalize your experience on our platform

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information only in the following circumstances:

4.1 Service Providers

We share information with third-party service providers who perform services on our behalf, such as payment processing, delivery services, and customer support. These providers are contractually obligated to protect your information.

4.2 Legal Requirements

We may disclose your information if required by law or in response to valid requests by public authorities.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Encryption of sensitive data in transit and at rest
  • Regular security assessments and updates
  • Access controls and authentication mechanisms
  • Secure payment processing through certified payment gateways

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

6. Your Rights and Choices

You have the following rights regarding your personal information:

  • Access: Request access to your personal information
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information (subject to legal obligations)
  • Objection: Object to processing of your personal information
  • Data Portability: Request a copy of your data in a portable format
  • Withdraw Consent: Withdraw consent for data processing where applicable

To exercise these rights, please contact us at support@patomconnect.com.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Service and hold certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

8. Children's Privacy

Our Service is not intended for children under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

9. International Data Transfers

Your information may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ. By using our Service, you consent to the transfer of your information to our facilities and those third parties with whom we share it.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Email: support@patomconnect.com

Address: Harare, Zimbabwe

By using PaTom Connect, you acknowledge that you have read and understood this Privacy Policy.